Refund policy

30-Day Defect Returns

We accept returns within 30 days of delivery for items that arrive damaged, defective, or with production errors. Because every Grimhold piece is printed on demand, we do not accept returns for buyer's remorse, wrong size, or changed mind.

To start a return, email us at shopgrimhold@gmail.com with your order number and a photo of the issue. If your return is approved, we'll send you a prepaid return label and the return shipping address within 2 business days. Items returned without prior approval will not be processed.

You can always contact us for any return question at shopgrimhold@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Custom printed products (including all Tapstitch-fulfilled items) and items marked as final sale are not eligible for buyer's-remorse returns. Perishable goods, hazardous materials, flammable liquids, gases, and gift cards cannot be returned.

Exchanges

The fastest way to get a different size or design is to place a new order. We handle defects on a case-by-case basis via the email above.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be unworn, unused, with tags, and in its original packaging.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we approved your return, contact us at shopgrimhold@gmail.com.